Terms & Conditions

We would always kindly recommend that you read through our terms and conditions.

Stemtation Flowers:

At Stemtation we pride ourselves on the quality of our flowers and floral arrangements. We always strive to obtain any specially requested flowers, however due to seasonal changes sometimes these may be unavailable. We will confirm at the time of your order. We are also able to deliver bouquets with vases an additional cost.

Stemtation Deliveries:

We use our own branded vehicles for delivery for 99% of our deliveries. If you have given us the incorrect delivery address we may charge another fee to deliver again. If the recipient is not there when we try and deliver, unless you have advised otherwise, our delivery driver will leave the flowers in a perceived safe location. If this is not possible the a card will be posted and the flowers will be returned to the shop for collection. Please note that we DO NOT currently deliver on Sundays, Mondays or Public Holidays.

We reserve the right to adjust our prices at any time due to the wholesale price fluctuation of Fresh Flowers at Market during peak / seasonal times both in the UK and Europe.

Credit Card Transactions:

All your details are kept strictly confidential. By placing an telephone order, you declare that you are the person named on the credit card or have given permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities.

Cancellations of Purchases:

For Bouquet Orders, We require a minimum of two working days (Monday – Saturday) notice of cancellation. We will credit your account fully, less a £5 administration fee. Unfortunately no refund can be made after the flowers have been specially purchased at market or delivered. We have been trading over ten years and so we stock what we require only, we do not believe in surplus stock, this ensures the freshest flowers for you and also helps reduce unnecessary wastage.

If you have any special requests or questions please call us to discuss – 01491 410300